Words from Sam
Words From Sam
In a matter of weeks, I will be celebrating my 25th anniversary of being a financial
advisor. I would have never imagined in 1993 that I would be where I am today. While
David and I have created a business, what we have really done has created a large
extended family. We are truly blessed so much more than we deserve to be in a
position to be such a trusted part of your family.
Has it always been great? Absolutely not! It can be very challenging when the
economy and the markets are in complete disarray (I do not believe that to be the case
currently) and it is very hard when members of our extended family pass away. Garth
Brooks once sang, ‘I could have missed the pain, but I would have missed the dance.’
Life includes both good and bad, happiness and sadness – this is simply the case with
living. I pray that most of you will experience much more good and happiness than bad
As I have spoken with some of you lately about the recent turmoil in the markets. Most
of you believe (as we do) that we are simply experienced a normal correction. Most of
us have probably forgotten how the markets typically behave because we have had 10
years of atypical behavior. We had a complete meltdown in 2008 and 2009, nothing
seen like it since the Great Depression followed by record low volatility. While this year
may seem odd, it is probably more normal by historical standards than what we have
experienced during the previous 8 years. There is just simply no way to have the
upside potential of equities without the fluctuations that occur.
As I look back over the past 25 years, many things seem like a blur. Things are
changing at the speed of light and will probably continue to do so for the foreseeable
future. Think about the fact that the iPhone, a remarkable devise, is only 10 years old. I
could almost completely do my job on my iPhone but it is much easier to have my
MacBook Pro! When we look at all the technological improvements we have
experienced in the last few years, what is really frustrating is when things do not work
as they should.
Recently we have experienced some issues with our technology that allows clients to
access their account values 24 hours a day. Let me say, David and I are not at all
happy about this technology not working as promised and we are working diligently to
get it resolved. I have been in contact with Voya on multiple occasions to find a solution
and I hope we are close. Please be patient with us and please know that if something
doesn’t seem to be working you can always call myself, David or someone in our office
for an update. You can always come in and sit down with us anytime as well!
David and I, as well as our entire staff, understand the importance of what we do for you
and we always want to meet your expectations. We are constantly monitoring how we
deliver our value proposition to you to make sure we are in the very best position to do
the very best job for you. As technology continues to evolve, we will continue to monitor
what is available to assist us in our calling as your trusted advocate.
In the past, I’ve spoken about delivering a Four Seasons experience with Fedex
efficiency. What I realized is that most clients did not necessarily need this experience
and certainly did not want to pay for it. So as David and I look at what we offer our
clients, we want to be a great value. We want to deliver a great total financial
experience and we want to always be available for our clients. As life happens, I want
you all to know that David and I will be here for you!
How we deliver on this promise will continues to evolve as the economy, markets and
technology continue to evolve. Most of the time, you will not see or hear about
improvements we implement. They are typically just the background tools and
processes we use to do a great job for you. When one of those tools is not working the
way it is supposed to, then you may hear about it. We always want you to be “in the
loop” as much as you want to be. You are important to us and always will be.
Something you will hear more about in the near future is CWM CARES. This is our calling.
Remeber, we are always here for you. Please do not hesitate to reach out to us.